Catalyst Consulting Partners LLC

Overview

"In the life cycle of every conflict, there is a point
when it's large enough to be recognized,
but small enough to be resolved."

Put the tools for helping employees resolve conflicts into the hands of every manager in your organization — to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Organizational leaders, from supervisors to executives, can quickly learn a proven and powerful communication tool (Managerial Mediation) to negotiate more productive work relationships and find solutions to business problems caused by internal conflict — even when none were thought possible.

Learn How To:

1. Incorporate MANAGERIAL MEDIATION as a powerful component of your organization’s conflict management system
2. Replace the natural "WRONG REFLEXES" regarding conflict with new, more productive behaviors
3. Analyze a conflict to know WHEN to use — and when not to use — managerial mediation
4. Prepare the best CONTEXT for a mediation meeting
5. Estimate what unresolved conflict is costing YOUR organization
6. Perform the three PRIMARY TASKS of the manager-as-mediator
7. Negotiate agreements to PREVENT RECURRENCE
8. Use a simple 5-STEP PROCESS to guide employees toward SUCCESSFUL SOLUTIONS TO BUSINESS PROBLEMS

Seminar Topics and Activities Include:

1. The manager-as-mediator — a better way to handle communication problems and personality clashes
2. Consequences of conflict — measuring the dollar cost of conflict in your organization
3. Types of conflict — boss-employee, employee-boss, and employee-employee
4. When managerial mediation works — and when it won't
5. Preliminary meetings with employees — the surprising purpose of "getting the facts"
6. Managing the context — mostly common sense, but vitally important and often overlooked
7. The three tasks of the manager-as-mediator — made simple and practical
8. Contracting for agreement — making deals that stick
9. Video demonstration — how to mediate as a manager or team leader
10. Practice by learners — constructive, guided feedback to build practical skills
11. Refresher program — a Catalyst Exclusive; 5-week e-mail refresher program
12. Skills Coaching — a Catalyst Exclusive; 90-days of free skills coaching

Seminar Details

The topics above are addressed within modules that allow flexibility in scheduling and meeting participant learning needs. Each module contains approximately four hours of instruction.

First Module:  Necessary Knowledge
Establishing the Core Competencies that are prerequisite to the second module: Third-Party Resolutions.

1. To learn to think strategically about conflict, rather than react blindly to it.
2. To create a mental map for using the communication tools you will subsequently learn.

1. The Big Picture
• The three conflict management systems
• The universal structure of conflict
• Professional and self-help mediation
2. Beyond Common Sense: The Nature of Conflict
• Discovering our Wrong Reflexes
• The Retaliatory Cycle
• Video: Seeing the cycle, defining conflict, recognizing its costs
• Levels of conflict
3. Why Mediation Works: The Magic within the Method
• The Conciliatory Cycle
• The Conflict Mountain
• The Forces toward Harmony
• A Paradigm Shift
4. Preparing to Take Action

Second Module:  Third-Party Resolutions
Managerial Mediation: How to Mediate Conflicts between Others

Learn a powerful communication tool (Managerial Mediation) to help others resolve their conflicts — a core competency for every supervisor, manager, team leader, and human resource specialist.

1. To learn when to use Managerial Mediation.
2. To learn how to use Managerial Mediation.
3. To learn when not to use Managerial Mediation

1. What, When, and Why
• What is Managerial Mediation
• When to use Managerial Mediation
2. How to Perform Managerial Mediation
• Step 1: Decide to mediate
• Step 2: Hold preliminary meetings (video observation)
• Step 3: Plan the context
• Step 4: Hold three-way meeting (video observation & skill practice)
• Step 5: Follow-up (video observation & skill practice)
3. The Key
4. Preventive Mediation
• Stop conflict before it starts
5. Your Personal Action Plan

5-Week Refresher Course:  An exclusive service offered only by Catalyst Consulting Partners
Graduates of Catalyst's Managerial Mediation course will receive a weekly e-mail "refresher course" to enhance and reinforce the skills learned during this important leadership development seminar. This 5-week series of messages will support the transition of these critical managerial skills from the "classroom" to the workplace.

90-Day Follow-up Coaching:  Another exclusive service offered only by Catalyst Consulting Partners
Graduates of Catalyst's Managerial Mediation course will receive free telephone or e-mail coaching to further support efforts to put new managerial mediation skills into practice.

Who Should Attend

The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

Instructor

Cynthia Waisner, MBA, SPHR, is the Managing Partner of Catalyst Consulting Partners LLC, a management consulting firm dedicated to providing process improvement, organization development and strategic planning solutions to businesses of all sizes.

Cynthia is a sought-after speaker, facilitator, mediator, consultant, trainer, educator and executive coach. Her clients include Fortune 100 corporations, family-owned enterprises, service organizations and not-for-profits. Cynthia's high-energy seminars and workshops have helped participants throughout the U.S. and Canada achieve greater personal effectiveness and organizational success.

What You’ll Receive

• The primary sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (third edition) by Daniel Dana.
• Workbooks: A multi-volume step-by-step individualized guide for using new skills on the job
• Wallet Card: Handy guide that summarizes Managerial Mediation for immediate use.
• Dana Benchmarking Instruments: Unrestricted personal access to on-line tools for assessing the financial cost of conflict.
• 5-Week E-Mail Refresher Course: An exclusive service offered only by Catalyst Consulting Partners. An opt-in e-mail program that reinforces information and skills learned during the Managerial Mediation Seminar.
• 90-Day Follow-up Coaching: Another exclusive service offered only by Catalyst Consulting Partners. Free telephone or e-mail coaching to support efforts by seminar "graduates" to put their new Managerial Mediation skills into practice.

Continuing Education Approvals

• Society for Human Resource Management (SHRM): Approved for 7 credit hours toward PHR and SPHR re-certification by the Human Resource Certification Institute (HRCI)
• Employee Assistance Professionals Association: 6.5 Professional Development Hours
• Sun Microsystems Corporate University: SunU course code SU1226
• Nursing Continuing Education: 9.0 contact hours, all states except Iowa and California

Recent Participant Comments

"This was an extremely informative session and I greatly enjoyed it!"

HR Manager

"Really well done! Thanks!!"

Regional Vice President—HR

"It was all well presented and useful."

Director of Human Resources

"Very much enjoyed the seminar — hope to use skills in my organization to help resolve employee conflicts."

Management Specialist

"The role plays allowed me to experience a mediation session, to better prepare."

Research Supervisor

"Some of these strategies can be adopted to our ADR needs. Well done!"

Anonymous

"The course met my goal of exploring a possible framework to implement informal mediation in our work environment."

HR Manager

"Very interesting and useful. Will be able to help at work."

Quality Assurance Lead

"Great site, food and a very good job on presentation."

Warehouse Supervisor

"Very good presentation, good overall material."

Contract Compliance Officer

"Great seminar! Great presenter!"

HR Consultant

"EXCELLENT!"

Vice President of Human Resources

Aggregate Seminar Ratings

In order to help us provide the best possible learning experience for future seminar participants, all seminar "graduates" are asked to complete a 10-question feedback form. Individual workshop components are rated on a scale of 1-4 (1 = poor, 4 = excellent). Respondents are not required to identify themselves, although many elect to do so.

Catalyst maintains and constantly updates a database of these responses to help us gauge participant satisfaction over time. The weighted average scores for all ten evaluation components are listed below for the past 12 months:

In-House Seminars

If you are interested in fostering improved skills throughout your organization for managing workplace conflicts, Catalyst Consulting Partners offers in-house versions of this highly-rated leadership development seminar. Designed for groups of 12 to 24, in-house workshops provide a common vocabulary and shared developmental experiences that will "jump-start" your team's efforts to instill managerial mediation into the "DNA" of your organization.

"The Manager-as-Mediator Seminar" is the trade title of this highly flexible, customizable training module. Typically, more descriptive titles are given to in-house and sponsored presentations of the seminars. Some examples are:

• Managing Workplace Conflict
• Managing Conflict on Teams
• Helping Employees Work Together
• Conflict Management Skills for Members of Self-managing Teams

To learn more about the advantages, and cost savings, of having this important workshop presented in-house,
please call Cynthia Waisner at 1-800-378-9843 ext. 704.